Shipping Policy
At Vita Deluxe, we work with trusted logistics partners to ensure your order is delivered safely and efficiently. This Shipping Policy outlines how and when your items will be dispatched and delivered.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Timeframes
Estimated delivery times (excluding weekends and public holidays) are as follows:
- Victoria: 7–10 business days
- NSW, SA, ACT, QLD: 9–12 business days
- WA, NT, TAS: 9–12 business days
Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, or peak periods.
Shipping Fees
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.
Delivery Responsibility
Please ensure your delivery address is accurate and complete. Vita Deluxe is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with supporting photos so we can assist you promptly.
International Shipping
At this time, Vita Deluxe primarily ships within Australia. Any international shipping options will be clearly stated on the product or checkout page if available.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our website and our team will be happy to assist.